BaddieTalk Terms of Service

Last Updated: February 28, 2025

Welcome to BaddieTalk! We’re thrilled to have you here. Our mission is simple: to help you improve your Spanish through engaging, conversational lessons with our amazing team of Language Guides. These Terms of Service (“Terms”) outline the rules and guidelines for using our service, so please read them carefully.

By signing up for our services, you agree to these Terms. If you don’t agree, you may not use our services.

We believe in keeping things fair and simple, so here’s a quick overview:

Your subscription includes a set number of class hours per month based on your plan. These class hours do not roll over to the next month. This is to encourage our students to stay consistent.
Your subscription will renew automatically every month. You can cancel any time, but we ask that you do so at least 5 days before your next payment due date.
We have a 5-hour class cancellation policy to protect our teachers’ time.
All our tutoring sessions are recorded for quality assurance and educational purposes.
Refunds are only available under specific conditions (see our Refund Policy).

For all the details, keep reading. If you have any questions, feel free to reach out—we’re here to help.

BaddieTalk Code of Conduct

To ensure a positive and respectful learning environment for all, the following Code of Conduct is expected to be followed by all Students of BaddieTalk Languages, LLC. By booking a class and engaging with our teachers, students agree to adhere to the standards outlined below. Failure to comply with this Code of Conduct may result in the suspension or termination of your subscription and access to our services.

Respect and Professionalism:
- Students are expected to treat all teachers with courtesy, kindness, and respect at all times.
- All communication, both verbal and typed, must be professional and appropriate. Any form of harassment, verbal abuse, or discriminatory behavior will not be tolerated.
Appropriate Behavior:
- Students must maintain appropriate behavior during class, including but not limited to refraining from inappropriate comments, gestures, or sexual advances towards the teacher.
- Students should never make comments that are offensive, disrespectful, or suggestive in nature.
- Personal or inappropriate physical interactions, such as exposing oneself or inappropriate body language, are strictly prohibited.
Confidentiality:
- Students should respect the privacy of their teachers and refrain from asking personal or intrusive questions that go beyond the scope of the lesson.
- Sharing private or confidential information about teachers, including their personal life, without consent is prohibited.
Zero Tolerance for Discrimination and Harassment:
- Discrimination, hate speech, bullying, and harassment based on gender, race, religion, nationality, sexual orientation, or any other protected characteristic are strictly prohibited.
- Any comments or actions that create a hostile or uncomfortable learning environment will not be tolerated and will result in immediate consequences.
Commitment to Learning:
- Students are expected to be prepared and committed to their lessons, demonstrating active participation and respect for the teacher’s time.
- Students should avoid distractions and refrain from using offensive language or behavior during lessons.
Respect for the Teacher’s Boundaries:
- Students must respect the professional boundaries of their teachers, understanding that the teacher-student relationship is based on mutual respect and trust.
- Any behavior that crosses professional boundaries, including attempts to make personal connections beyond the lesson, is prohibited.
Compliance with Platform Rules:
- Students must comply with all other terms, policies, and guidelines as set forth by BaddieTalk Languages, LLC.
- Any attempt to circumvent the platform’s rules or engage in unethical or inappropriate conduct may result in the cancellation of their account and/or subscription.
Reporting Inappropriate Behavior:
- If a student experiences or witnesses any form of inappropriate behavior, harassment, or misconduct, they are encouraged to report it immediately to BaddieTalk Languages, LLC for investigation.
- Reports will be handled confidentially and will be taken seriously.
Consequences for Violations:
- Violation of the Code of Conduct may result in warnings, suspension, or termination of the student’s access to the platform and services.
- In severe cases, where the conduct is deemed unacceptable or harmful, students may be permanently banned from accessing the platform without refund of any remaining subscription time.

By following this Code of Conduct, we create a safe, respectful, and enjoyable environment for both students and teachers. We are committed to fostering a positive experience for all involved.

Fulfilment Policy

Delivery Policy

As soon as you join our community, your Spanish learning adventure begins! Upon purchasing a monthly subscription, you’ll immediately have access to schedule your first class with one of our amazing teachers. No delays, just instant access to start speaking Spanish from day one.

Return Policy

Our lessons are 100% online and completely immersive, so there’s no need to worry about returns—there are no physical products involved. Your satisfaction is our priority, and we’re here to support you every step of the way.

Cancellation Policy

We believe in flexibility and freedom. That’s why our subscriptions have no contracts, and you can cancel at any time. Just let your teacher know or drop us an email at contact@baddietalk.com, and we’ll handle the rest. No fuss, no stress, just a smooth transition.

Refunds/Exchanges for Special Circumstances

At BaddieTalk Languages, LLC, we want to ensure that our students have a positive learning experience. While our general refund policy is outlined above, we recognize that special circumstances may arise that require flexibility. Below are the guidelines for refunds or exchanges under special circumstances:

Extenuating Circumstances: In the event of unforeseen personal situations such as serious illness, injury, or other emergency situations that prevent you from continuing your classes, please contact us as soon as possible. We may offer a partial refund, credit, or class rescheduling at our discretion. Each case will be reviewed individually, and any decision made will be based on the specific circumstances.
Teacher Cancellations: If your teacher cancels a class or is unable to attend a scheduled session due to unforeseen circumstances, we will offer you the option to reschedule the class.
Platform/Technical Issues: In the rare event that there are technical difficulties on our platform or with the video conferencing software (Zoom) that prevent the class from being conducted, we will offer a rescheduled session or credit for the missed class. Refunds may be issued depending on the severity of the issue and at our discretion.
Miscommunication or Scheduling Errors: If there is a miscommunication or error on our part regarding class scheduling, we will work with you to reschedule the class or provide a credit for the missed session.
Satisfaction Guarantee: If you are not completely satisfied after your first session, you can request a refund of your subscription fee within 7 days of purchase.

Please note that all refund requests, exchanges, and special circumstance claims are reviewed on a case-by-case basis. We will work with you to find the best solution, but we are not obligated to offer refunds or exchanges outside of the terms outlined above.

Prepaid and Promotional Packages

From time to time, BaddieTalk may offer prepaid, discounted, promotional, or special package options. Unless otherwise stated in writing, all standard BaddieTalk policies, including scheduling policies, cancellation policies, refund policies, and monthly class-hour policies, apply to these packages.

For packages that provide a fixed number of class hours per month, unused class hours do not roll over from one month to the next.

BaddieTalk Languages Privacy Policy

1. Introduction

BaddieTalk Languages LLC (“BaddieTalk,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, schedule a Trial Class, communicate with us, or use our Spanish language learning services.

2. Information We Collect

We may collect the following information:

Personal Information: Your name, email address, phone number, and social media information.
Booking Information: Your scheduled class date, time, time zone, and appointment details.
Learning Information: Your Spanish proficiency level, learning goals, preferred class frequency, and responses to booking questions.
Payment Information: Billing and transaction information processed through secure third-party payment providers.
Technical Information: IP address, browser type, device information, website activity, and information collected through cookies or similar technologies.

3. How We Use Your Information

We use your information to:

Schedule, confirm, and manage your Trial Classes and Spanish lessons.
Send appointment reminders, scheduling updates, and other service-related communications.
Communicate with you through email, SMS, WhatsApp, or other channels, as appropriate.
Personalize your Spanish learning experience.
Process payments and manage subscriptions.
Provide customer support.
Improve our website, services, and marketing.
Comply with applicable legal obligations.

Marketing communications will be sent in accordance with applicable laws and your communication preferences.

4. Sharing Your Information

We may share personal information with trusted third-party service providers that help us operate our business, including:

Scheduling and customer relationship management platforms.
Video conferencing services.
Payment processors.
Email, SMS, and WhatsApp communication providers.
Website analytics and advertising platforms.

These providers may process information as necessary to deliver their services.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer.

5. Cookies and Analytics

Our website may use cookies, tracking pixels, and similar technologies to improve functionality, understand visitor behavior, measure advertising performance, and enhance the user experience.

You can manage certain cookie preferences through your browser settings or other privacy controls made available on our website.

6. Communications

When you schedule a Trial Class or use our services, we may contact you regarding appointments, reminders, cancellations, account updates, and customer support.

If you provide your phone number and consent to receive SMS messages, message and data rates may apply. You may reply STOP to opt out of SMS messages.

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and comply with applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain personal information.
Opt out of certain marketing communications or data processing activities.
Exercise additional privacy rights provided under applicable law.

To submit a privacy-related request, please contact us using the information below.

9. International Data Processing

BaddieTalk operates with team members and service providers in multiple countries. Your information may be accessed, processed, or stored in the United States or other countries where our team members and service providers operate.

We take reasonable steps to protect personal information in accordance with applicable privacy requirements.

10. Third-Party Services

Our website and scheduling pages may integrate with or link to third-party platforms. These platforms may have their own privacy policies and terms governing their services.

We encourage you to review those policies when interacting with third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Updates will be posted on our website with a revised effective date.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

BaddieTalk Languages LLC

Email: hola@baddietalk.co

BaddieTalk Full Immersion Pass – Terms of Service 1.1

By purchasing the BaddieTalk Full Immersion Pass (“the Program”), you agree to the following Terms of Service.

1. Program Overview

Access: Includes up to 1 private 60-minute class per day.
Duration: Valid for 6 months from the date of purchase.

2. Cancellation & Refund Policy

You may request a full refund within 7 days of purchase, provided you have not taken a class.
If one or more classes have been used, or 7 days have passed, the purchase is considered final and non-refundable.
Refunds will not be issued for unused time or classes after this window.

3. Class Booking & Attendance

You may book up to 1 class per day.
Missed classes are forfeited — there is no rollover of unused classes to future weeks.
Reschedules are not allowed. Once a class is booked, it counts toward your limit.
You are responsible for managing your bookings using the provided platform or calendar link.

4. Pausing Policy

The pass cannot be paused or extended, except in emergency situations.
Emergency pauses are reviewed on a case-by-case basis and are limited to a maximum of 30 days.
To request a pause, you must contact support with proper context and documentation if necessary.

5. Communication & Support

Students in the Full Immersion Pass receive priority support via:
- A private WhatsApp group with the BaddieTalk team
Our team responds to messages during weekday business hours. We aim to reply within 24 hours on weekdays.

6. Teacher Access & Platform Use

You may schedule sessions with any available BaddieTalk teacher.
Your teacher availability is subject to real-time scheduling limits.
You must use the official platform or provided scheduling system to manage all bookings.

7. Code of Conduct

BaddieTalk reserves the right to revoke access without refund for any of the following:
- Disrespectful or inappropriate behavior toward teachers or team members
- Violation of group etiquette or abuse of support channels
- Sharing your access or account with others

8. Program Changes

BaddieTalk reserves the right to make improvements or modifications to the program at any time in order to enhance the student experience. Any major changes to terms will be communicated directly to enrolled students.